Refund policy

Return and Refund Policy

All HonorHope products are personalized and made to order using the image, text, color and size selected by the customer. Because personalized items cannot be resold, we do not accept returns or exchanges for change of mind, an incorrect size or color selected by the customer, spelling errors, low-quality uploaded artwork, or design placement approved in the preview.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If the item is damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at iskiriko90@gmail.com. Include your order number and clear photos of the item and packaging. We will review the issue and, when approved, provide a replacement or refund. Do not send an item back before receiving return instructions.

Cancellations

Personalized orders may enter production soon after checkout. Contact us immediately if you need to request a cancellation. We cannot guarantee cancellation after production has started.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at iskiriko90@gmail.com.

Consumer rights

Nothing in this policy limits rights that cannot be excluded under applicable law. For customers in the European Union, the standard 14-day withdrawal right generally does not apply to goods made to the customer's specifications or clearly personalized. Statutory rights for faulty or incorrectly supplied goods remain in effect.